Google is searching for chump abutment professionals to handle its Nexus One phone, a bright assurance it has accustomed that its self-service abutment archetypal has limits.
Digital Inspiration noticed a announcement on Google's job boards searching for a "Phone Abutment Program Manager, Android/Nexus One," to be based at Google's Mountain View, Calif., headquarters. "As Buzz Abutment Program Manager for Android and the Nexus One, you are amenable for ramping up and managing operations of Google's blast abutment for our direct-to-consumer Android/Nexus One customers," Google wrote in the ad.
Google has gotten by with a appealing bare-bones chump abutment operation to this point in its history. Forums, FAQs, and e-mail abutment are appealing abundant the admeasurement of what Google offers to anybody added than paid barter of Google Apps.
But afterward the barrage of the Nexus One, Google's abutment forums were abounding with questions from barter who were accepting shipment and abstruse issues. Google attempted to absolute questions to HTC and T-Mobile, its accouterments and carrier ally on the Nexus One, but the Nexus One is getting awash alone through Google at the moment, and it's the aggregation that barter attending to if they accept a complaint.
Google beneath to allotment specific affairs for Nexus One chump abutment provided by reside animal beings, but accepted the job announcement was legitimate.
"We're alive bound to break any chump abutment issues as they appear up, and we are aggravating to be as accessible and cellophane as accessible through our online chump advice forums. We abide to abode all issues in as appropriate of a address as possible, and we're adjustable and able to accomplish changes to our processes and tools, as necessary, for an optimal chump abutment experience," the aggregation said in a statement.
It seems no amount how Google builds out its chump abutment team, it will acceptable do so in its own way. One of the job's responsibilities will be to "define and apparatus scalable business practices that advantage our centralized best practices in one-to-many abutment to actualize efficiencies in high-touch abutment activities through channels such as buzz and chat," according to the post. The being will aswell be amenable for analogous abutment efforts with partners, such as HTC, T-Mobile, and added carriers that will eventually abutment the Nexus One. [Digital Inspiration]
This adventure originally appeared on CNET
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